UK DELIVERY

We are currently only able to ship within the United Kingdom, Channel Islands, Isle of Man.

STANDARD SHIPPING – TRACKED 48

All parcels within the UK are sent with Royal Mail. Your postage price (starting from £5.50) will be quoted at the end of your order, before payment. All product order deliveries will require a signature on arrival. All orders are usually processed within 2 business days and you will receive a confirmation email, with tracking information, to notify you that your parcel has been dispatched.

EXPRESS SHIPPING 

You can select this option if you need next day shipping once your order is processed.

FREE LOCAL PICK UP

Avoid postage costs and choose the Pick Up option at checkout. Orders are usually ready in 24 hours and can be picked up at our Northcote Road Store in Northcote, London. A confirmation email will be sent to you when your order is ready, please bring a copy (print or screen) when you come to collect your order. Orders can be collected Tuesday to Saturday 10am-6pm,  Sundays 11am-6pm. 

RETURNS AND EXCHANGES

Please note that we are not able to accept returns of perfumery products once products have been opened or used*. In the event of the fragrance being unsuitable, we will be happy to exchange the product for an alternative fragrance of the same size and strength, in store or for a shipping fee. The item must be returned in perfect unopened condition, and the shop must be notified by email at info@perfumeatelier.co.uk for authorisation before returning the item. Please send any items to Perfume Atelier London, 113 B Northcote Road London, SW11 6PW.

*Excludes faulty items.

DAMAGED ITEMS

Please check your parcel on arrival for any serious damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to your item(s), please contact: info@perfumeatelier.co.uk Kindly provide the date of the order, your name, email address and phone number. It is vital that you retain the damaged items, the shipping box and all packaging material for inspection by the carrier company.

INTERNATIONAL SHIPPING

For enquiries regarding international shipments please email the store with your requirements info@perfumeatelier.co.uk